Uploading exercise data from sports watch to Windows 10 PC

MickBrownDev Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I'm unable to upload the latest exercise data from my TomTom sports watch to my PC via the USB drive. A message pops up stating 'This USB device is not recognised' and a further message advises me that this device malfunctioned the last time I used it to upload information.

This occurs every time I attempt to carry out a latest read of the watch data from my most recent exercise. I'm using a 'Windows 10' PC. Can this issue be resolved? If so how can it be done?


  • tfarabaugh
    tfarabaugh Posts: 16,943
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.