Proof that TomTom don't know what they are doing — TomTom Community

Proof that TomTom don't know what they are doing

BrianEBrianE Posts: 545 [Exalted Navigator]
edited January 2019 in Map quality
After having a mapshare report of a missing roundabout rejected, I asked for the reason why and received this response, "I have had this escalated to our senior technical team and they have informed that the the report just states 'not qualifying for roundabout'".

Well, take a look at the images below and you should see what I mean about TomTom's decision making.9585785c-6f8f-4ce2-9a81-89e397d8ac75.jpgdf3d8547-1a68-4d26-90bc-7075db43dbaa.jpgde38d390-85a1-425f-aeea-0d5e628d7225.jpgd088b992-c5e1-4e6f-9e71-15e9dc096f74.jpg


  • NiallNiall Posts: 10,892

    Can you add the ID of your rejected report so that other TT staff can look into the problem
  • BrianEBrianE Posts: 545 [Exalted Navigator]
  • VikramKVikramK Posts: 11,892 Moderator
    Hi BrianE

    I have asked someone in the Maps team to look at it now...

    I will get back once I have some further info..

    Vikram :)
  • VikramKVikramK Posts: 11,892 Moderator
    Hi Brian

    This has been picked up by the Map Team.

    Long story short, it was a human misinterpretation of specified details.

    Not only have we corrected that but we have taken necessary actions to add the missing roundabout to our data.

    Thank you :)

    Vikram :)
  • BrianEBrianE Posts: 545 [Exalted Navigator]
    Thank you very much Vikram. Well done.
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