My Drive Not downloading to computer

jenray98
jenray98 Registered Users Posts: 2
New Traveler
edited August 2018 in MyDrive Connect
unable to download My Drive to computer - keeps saying a section of the program cannot be found. Have tried to contact TomTom via e-mail. The e-mail refuses to be submitted to TomTom. If this is the best (have had other e-mails refusing to submit) then I shall close down my account and move to Garmin

Comments

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @jenray98

    If you want concrete help on a forum it is better to give more information, the exact text of the error message.
    It lacks a .dll, which one? Another thing, what exactly?
    There are several types of errors, the possible solutions are different.

    For the email you have try by this link:
    https://au.support.tomtom.com/app/contact/locale/en_AU

    :flag_au: Support:
    1300 135 604
    Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

    Regards.