Map Support & Purchase for Smart 453 Media System
We are getting conflicting information from TomTom Customer Service. Often Customer Service Reps says that maps must be purchased via Mercedes Benz, which MB refutes, and that "the only thing TomTom provide support for is the updates via MyDrive connect". This however, according to TomTom's website, is not correct. The product page for the Smart Media System says that MyDrive Connect should be use to "Update and purchase content and services : TomTom Maps, TomTom LIVE Services, voices.":
The page for the new Smart Media Connect states the same:
And both MyDrive Connect and the Smart Media Connect applications point users with expired maps to the TomTom store:
Simply put, we would like to understand: which models are affected, if any; what options are available to us, as we are talking about vehicles models 2 years or new potentially being affected.
Many thanks in advance!