Watch seems to have died, less than 2 years old.

Ginnn Registered Users Posts: 10
Master Explorer
edited January 24 in TomTom Sports
So my Spark/Runner 2 has died.
Its alternating from a blank lit up face (which is just awesome in the middle of the night) to a half and half display like the pic attached, then to a display with pixelled lines running through it and finally back to a normal display.
Its not even 2 years old, I've replaced the straps numerous times, but this is the last straw.2f3cb974-b009-4b99-890e-acdf93c1335c.jpg


  • tfarabaugh
    tfarabaugh Posts: 16,936
    Does it continue even after a factory reset? To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    Have you called Support? The warranty is up to 2 years depending on where you live. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.