Help! Stuck on tomtom screen

sw1ft
sw1ft Registered Users Posts: 6
Master Traveler
edited September 2018 in Devices using TomTom HOME
hello all i'm not sure what happened but i woke up one morning and my tomtom 4eq50 is stuck on the start screen with the tomtom logo on the left. i held down the power button to do a factory reset and nothing. anyone know what that problem is ? or am i not resetting it properly?

Comments

  • dhn
    dhn Posts: 33,389
     Superuser
    How long did you hold the power button for? It might take 30 seconds or more.........
  • sw1ft
    sw1ft Registered Users Posts: 6
    Master Traveler
    i held it more than 30 seconds and still nothing.
  • dhn
    dhn Posts: 33,389
     Superuser
    Support:


    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

Categories