Help! Stuck on tomtom screen

sw1ft

hello all i'm not sure what happened but i woke up one morning and my tomtom 4eq50 is stuck on the start screen with the tomtom logo on the left. i held down the power button to do a factory reset and nothing. anyone know what that problem is ? or am i not resetting it properly?

dhn

How long did you hold the power button for? It might take 30 seconds or more.........

sw1ft

i held it more than 30 seconds and still nothing.

dhn

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