Help! Stuck on tomtom screen

sw1ft
Registered Users Posts: 6 
Master Traveler

Master Traveler
hello all i'm not sure what happened but i woke up one morning and my tomtom 4eq50 is stuck on the start screen with the tomtom logo on the left. i held down the power button to do a factory reset and nothing. anyone know what that problem is ? or am i not resetting it properly?
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Comments
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How long did you hold the power button for? It might take 30 seconds or more.........0
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i held it more than 30 seconds and still nothing.0
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