Runner 3 wont start

sven83
sven83 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
After using the runner 3, i ll connected it to the computer. Then my watch wont start and is not reconized anymore (message please connect it, but it is). In 15 seconds you see the 'tom tom hands' for less than a second and than the screen is empty again. After 15 seconds again. Reset same problem. Other usb cable doesnt make sense. Anyone knows how to solve it?

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    In particular, make sure it is fully snapped into the cradle. If it does not have a full connection it will charge but it will not be recognized by the computer. It seems simple but this is generally the issue. It needs to fully click into the cradle and it may help to take it out of the band to do so. Also check that none of the pins on the dock are bent or pressed in, as that will prevent a connection.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.