Rider 400 can't access "my routes" menu.

Leslie Stroobant
Leslie Stroobant Registered Users Posts: 6
Neophyte Traveler
edited January 2019 in RIDER
I just finished making a route on mydrive.tomtom.com for use in a 2-day road trip that starts this afternoon. I've selected the option to sync with my rider.

Now, I'm trying to view the route on my rider 400.
I go to menu, tap "my routes". After that it sits there a while, the reboots.
How do I fix this?

A quick response would be appreciated, since I'd like to actually use my satnav for... you know, satellite navigation.

Comments

  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    Hi
    @Leslie Stroobant
    For the route transfer... Are you logged into MyDrive on the device
    Tap 4Dot (....Menu) --> Tomtom Services... MyDrive

    Also Try... A Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    ATB YFM
  • Leslie Stroobant
    Leslie Stroobant Registered Users Posts: 6
    Neophyte Traveler
    Hi YamFazMan,

    Thanks for the tips.

    To answer your post: yes, I was logged in to MyDrive on the Device.
    My device was able to access the "my routes" before I saved the route and started syncing it to my device.

    I was able to solve it then (luckily in time for my road trip :) ) by exporting the same route to gpx, importing that via usb cable to my Rider, and having the device import that route.

    I can only assume there was an error in the route that was synced, and the gpx route import overwrote the error.