Purchased Map Did Not Show up for Update, Want a Refund — TomTom Community

Map purchasing

Purchased Map Did Not Show up for Update, Want a Refund

iansargeantiansargeant Posts: 1 [New Traveler]
edited January 2019 in Map purchasing
I recently purchased the LATAM map for my TomTom, order number 407196730. Despite multiple attempts to download it to my device from several computers it never showed up in my account. The charge did go through on my credit card.

I want my money back, but there is no email or phone number to contact them. Only a UK number for public relations inquiries.

Comments

  • NiallNiall Posts: 10,858
    Superuser
    @iansargeant

    To contact Customer Services, on Monday, for a refund


    :flag_ca: CS Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

    :flag_ca: SAV Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT
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