How do I upload the music on the watch?

Stuart McDonaldStuart McDonald Posts: 759 TomTom Employee
edited January 27 in Knowledge Base articles
The main things to check first are
1. The music is not DRM protected
2. The 'Share iTunes Library XML with other applications is set
3. If using iTunes on a Windows PC then then it maybe an issue with the current MySports Connect and certain versions of iTunes under certain conditions. Apple changed the name of the library from 'iTunes Music Library.xml' to 'iTunes Library.xml'. This should be fine since MySports Connect uses the preferences file to get the library name. However Apple made another change and there is some situation where the preferences file does not contain the name of the library xml, only the .itl file. In that scenario MySports Connect can not find the .xml and therefore shows no playlists (the 3.1.3 or greater version of MySports Connect with fix this).

So if you only have a 'iTunes Library.xml' you could try copying it to 'iTunes Music Library.xml' and see if MySports Connect can then find your playlists. You would of course need to copy the file if you added new playlists that you wanted to copy to your watch.

Comments

  • tfarabaughtfarabaugh Posts: 15,220 Superusers
    You need the desktop software, which is MySports Connect, which you can download from tomtom.com/123. Once installed the MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use MySports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    MP3:
    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    AAC:
    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    You can also go to the watch in a file explorer window (the watch will be mounted as a drive) and create a folder in the Music folder and move the tracks into that folder. The software will then automatically create a playlist with all the tracks in the folder named after the folder.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".
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