I can`t buy a new map! — TomTom Community

I can`t buy a new map!

Bruno LimaBruno Lima Posts: 3 [Apprentice Traveler]
edited January 2019 in Map purchasing
I have a Tom Tom Start, model 1EX00, serial number XOxxxxxxx81, and Ican`t buy a new map of Oriental Europe! I tried the site and the Tom Tom Home, without success. What can I do????

Mod edit: Please don't post private or personal information on a public forum.Thanks!


  • [Gelöschter Benutzer][Gelöschter Benutzer] Posts: 5,321 [Supreme Trailblazer]
  • Bruno LimaBruno Lima Posts: 3 [Apprentice Traveler]
    I tried that, but the map doesn`t go to the cart! I select the map and the site respond that my cart is empty!
    I don`t no why!
  • NiallNiall Posts: 10,871
    @Bruno Lima

    Contact Customer Services to find out why you cannot put that particular map in your basket

    :flag_br: Brasil
    A partir de telefone fixo (grátis) 0800-892-1259
    A partir de celular (aplica-se as taxas de sua operadora) 1147002436

    De Segunda a Sexta: das 6.00 às 14.30. BRT

    Para que consiga entrar em contato conosco, aconselhamos que utilize preferencialmente um telefone fixo.
  • dhndhn Posts: 33,341
    @Bruno Lima

    When you call, don't reply with a model in order for a live agent to respond AND don't let them tell you your version is End of Life. Since it starts with 'XO', it has 4 gig of internal storage and should still allow for new maps.
  • Bruno LimaBruno Lima Posts: 3 [Apprentice Traveler]
    I tried many times calling Contact Customer Services all morning. Nobody answer! There is a music playing and I keep waiting ...
    I am very sad and frustrated with Tom Tom, cause I simple want to buy a map, and they don`t care to help!
  • NiallNiall Posts: 10,871
    @Bruno Lima

    Have given a TomTom staffer a heads up :)
  • VikramKVikramK Posts: 11,417 Moderator
    Hi Bruno :)

    I have sent a heads up to the customer service about this. So someone will get in touch with you for assistance.

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