TomTom Spark takes a long time to locate GPS

JoeyJaws
JoeyJaws Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
When I started using the Spark last year it would take a reasonable 15-20 seconds to connect. lately it has been taking around 4-5 minutes to connect. Is there an update I'm missing?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    Are you updating the QuickGPS file a minimum of every three days by syncing the watch? This caches the expected satellite locations and makes for quicker attainment. Also do not try to get signal while moving, you are just making it harder on the watch. Best to just sit still with the button pointing skyward (or take it off and place it on a flat surface) until it finds the GPS. Make sure the watch is in an unobstructed area without large buildings, tree cover or reflective surfaces as this will cause a lot of interference. It will also take longer the first time you are in a new location but will speed up thereafter as it caches the location data for that spot. Once you get the Go it is best to give it another minute or two as Go is just the minimum satellites locked on. The longer you wait the more it will grab and the better your signal will be

    If so, it may be worth trying a factory reset to see if that helps. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.