I've lost Sean voice guidance- VIA 52

Cosmicap
Cosmicap Registered Users Posts: 14
Outstanding Explorer
edited January 2019 in Devices using MyDrive Connect
On our old Tomtom we had Sean to give us directions in a gentle Irish brogue. On our new Via52 he's not included and I cannot find him in the downloadable extra voices. Any clues how we could get our old friend back?
Thanks,
Pete

Comments

  • Niall
    Niall Posts: 11,114
    Superuser
    @Cosmicap

    You could try Aonhus if you cannot find "Sean" :-
    via tapping the 4 dots ... > "Settings" > "Voices" > "Choose a voice" > "All the voices" and scrolling up & down
  • Cosmicap
    Cosmicap Registered Users Posts: 14
    Outstanding Explorer
    Thanks but I'm in Australia so it is not available. Why would they do that?
    Appreciate your input but doesn't work here.
    Cheers,
    Pete
  • Niall
    Niall Posts: 11,114
    Superuser
    @Cosmicap

    Contact Customer Services to arrange a special download of the voices that you want on your device


    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • Niall
    Niall Posts: 11,114
    Superuser
  • Cosmicap
    Cosmicap Registered Users Posts: 14
    Outstanding Explorer
    Thanks Niall I think you've nailed it (pun intended) although the download did not work:
    "Sorry, we are unable to add the product to the basket because a maximum is exceeded."
    Whatever that means so I will call the 1300 number tomorrow. Thanks for your help!
    Pete
  • Cosmicap
    Cosmicap Registered Users Posts: 14
    Outstanding Explorer
    Just noticed on the order page that Aonghus speaks Irish. Sadly, I don't. Sean, bless his cotton socks spoke English with an Irish accent.
    I'll try that number tomorrow. Cheers,
    Pete
  • Cosmicap
    Cosmicap Registered Users Posts: 14
    Outstanding Explorer
    I spoke with TomTom today. Was told that what I seek is not available. No such thing as a special download. Boo hoo! We'll miss our old mate Sean.:sob:
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @Cosmicap

    I see that you don't have a device linked to your TomTom account you are using for the community.

    Is it linked to a different email address?

    Could you send me the serial number through a private message by clicking on this link, please?

    Thanks
    Vikram
  • Niall
    Niall Posts: 11,114
    Superuser
    @Cosmicap

    I have reached out to a TomTom staffer to see what is possible ;)
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @Cosmicap

    I see that you don't have a device linked to your TomTom account you are using for the community.

    Is it linked to a different email address?

    Could you send me the serial number through a private message by clicking on this link, please?

    Thanks
    Vikram :)
  • Cosmicap
    Cosmicap Registered Users Posts: 14
    Outstanding Explorer
    VikramK wrote:
    @Cosmicap

    I see that you don't have a device linked to your TomTom account you are using for the community.

    Is it linked to a different email address?

    Could you send me the serial number through a private message by clicking on this link, please?

    Thanks
    Vikram :)
    I'm puzzled, according to MyDrive Connect I have the two devices. PM sent