My Runner 3 keeps asking to reset, over and over.

fr88v Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
For some reason my runner 3 keeps alsking to reset over and over. It asks to plug in and reset, when the reset is done its the same scenario starts all over again.. In the menatime, all muy activities have been deleted :-(. Impossible to pair my Watch with the app, the app just keeps searching the Watch without result.


  • tfarabaugh
    tfarabaugh Posts: 16,943
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.