Spark can't sync to mysportapp

jakervanhe

Dear tomtom support,
Somehow, my tomtom spark can't sync my work out data to smart phone (mysportapp). The BT connection is good, and even the PIN is match, the watch 'said' connected, but the app keeps showing 'connecting' sign.
This problem started a week ago when I was about to use it for long biking journey.
I have followed this issue from this link: https://uk.support.tomtom.com/app/answers/detail/a_id/23011
but the problem remains.

Please advice.

tfarabaugh

At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.