Map unusable on older XL 350

markvic Registered Users Posts: 1
New Traveler
edited August 2021 in Map purchase & installation
I just purchased a Europe map and attempted to download it onto a XL 350 I was given. While the map sort of works, it is unusable. It is painfully slow, very clunky navigation and lacks any additional information. I now see that map updates are "unsupported" on the XL 350 and I can see why.

How do I process a refund? Order number: 4072xxxxx

Thanks in advance.


Mod edit: Please don't post private or personal information on a public forum.Thanks!


  • dhn
    dhn Posts: 33,382
    Well, support can give a refund but, if you call, do NOT provide a model when prompted in order for a live agent to respond:

    :flag_ca: Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

    Also, try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. Unless your model has a dedicated reset hole on the bottom.