Device not recognised- Issues linking device| Uconnect 5"

RichardJohnson Registered Users Posts: 1
New Traveler
edited November 2018 in Built in car navigation
Hi, I am unable to link a devise to my Tom Tom account and when I try and plug my external hard drive in to update my maps TomTomHome won't recognise it. I have tried different USB sticks, ports etc and seem to be going round in circles. Please can someone help.



  • TinTenter
    TinTenter Registered Users Posts: 2
    Apprentice Traveler
    I spoke to Fiat customer services who then transferred me to TomTom customer services. The guy at TomTom walked me through the steps whilst on the phone & it worked ok. Make sure you have a memory stick that is empty and ensure that you format the memory stick in your vehicle before trying to download