go 5100 PC connection issue

Ceebee_01 Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Devices using MyDrive Connect
I've just just purchased a new GO 5100 and am having issues with the connection to my Windows 10 Surface Pro.

My Drive Connect is only maintaining a connection with the Go 5100 for around 20 seconds. A message then appears within the Connect software asking to connect the GO5100

The screen on the GO 5100 still says that it is connected to the computer.

If I disconnect the USB cable from the PC and reconnect, the GO connects to the PC again, but only for a further 20 secs.

Does anyone now how to resolve this connection issue?