Tom Tom map downloads

DavidMR Registered Users Posts: 3
Apprentice Traveler
edited August 2021 in Map purchase & installation
Hi, can someone please help. I recently purchased a map update for my TomTom XXL. When attempting to download the map TomTom says the device is no longer supported and the map cannot be downloaded. They tell me this AFTER I purchase the map!
How do I obtain a refund? I have scoured the website for this information without success and there appears to be no channel to communicate this to TomTom.

Please help, thank you.