Tom Tom map downloads

DavidMR

Hi, can someone please help. I recently purchased a map update for my TomTom XXL. When attempting to download the map TomTom says the device is no longer supported and the map cannot be downloaded. They tell me this AFTER I purchase the map!
How do I obtain a refund? I have scoured the website for this information without success and there appears to be no channel to communicate this to TomTom.

Please help, thank you.

[Gelöschter Benutzer]

https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-for-tomtom-devices-with-2gb-internal-memory-1031975

http://uk.support.tomtom.com/app/contact/locale/en_GB

DavidMR

Thank you for your reply but the first link only gives details about devices not supported.
The second link does not answer my question about map refunds, it sends you round in endless circles trying to find the answer (rather frustrating). I cannot find any information on the website about map refunds.
Does anyone have the answer please?

YamFazMan

Hi
@DavidMR
Tomtom have already stated that Lifetime Maps and any existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

When calling... When prompted by the Auto Response System DO NOT provide your Tomtom model information, wait for a live agent to respond

Tomtom Customer service Phone numbers....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

ATB YFM

DavidMR

Hi YFM and thank you for your reply. I will try your solution and update you after I return from a few days leave. (which is the reason why I needed an up to date map from TomTom).
Thank you again.
DavidMR