My connect issues

alabas3037
alabas3037 Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
With My Connect running, when I insert my start 52 , the my connect software requests an update which I accept, this is then downloaded but then just hangs . If I repeat the install the same happens_ have tried re installing my connect same happens. Im using Mac Sierra.
Any ideas welcome

Comments

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @alabas3037

    Have you tried to redo a clean installation?

    - Start 52 not connected to the computer.
    - Uninstall MDC completely, reboot your MAC.
    - Download a new installation file.
    Warning, there are 2 different versions of MyDrive Connect for MAC depending on the version of your operating system.

    Look at this FAQ ==> MAC procedure:
    http://uk.support.tomtom.com/app/answers/detail/a_id/12428

    Otherwise, contact support:
    :flag_gb: UK
    02079 490 134
    Monday to Friday: 09:00 to 17:30

    Regards.