My connect issues

alabas3037

With My Connect running, when I insert my start 52 , the my connect software requests an update which I accept, this is then downloaded but then just hangs . If I repeat the install the same happens_ have tried re installing my connect same happens. Im using Mac Sierra.
Any ideas welcome

LAURE123

Hi @alabas3037

Have you tried to redo a clean installation?

- Start 52 not connected to the computer.
- Uninstall MDC completely, reboot your MAC.
- Download a new installation file.
Warning, there are 2 different versions of MyDrive Connect for MAC depending on the version of your operating system.

Look at this FAQ ==> MAC procedure:
http://uk.support.tomtom.com/app/answers/detail/a_id/12428

Otherwise, contact support:
:flag_gb: UK
02079 490 134
Monday to Friday: 09:00 to 17:30

Regards.