TomTom GO 510 won't get recongnized by desktop ?

zillah
zillah Registered Users Posts: 4
Apprentice Seeker
edited January 2019 in MyDrive Connect
Dear Supports

I have got TomTom GO 510 , it is origin USB cable got damaged instead I am using genuine smasung galaxy micro USB cable.

Battery of it doesn't hold any charge but when I use Samsung galaxy cable GPS turns on means cable is able to charge the GPS but when I try to update software version
32dfe465-65d5-4ad8-a294-38f73f00795e.png

Dashboard above showing TOMTOM in not connected while it is connected

Changed USB ports on the desktop , changed micro USB cable , reset device but no avail

Could the issue be because i am not using origin tomtom usb cable ?

Any other troubeshoot should I conduct ?

Thanks

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Could very well be the cable causing the problem. Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. (I know you said you did so but try again).

    Support:
    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

    (They may be able to provide you with an original cable)
  • zillah
    zillah Registered Users Posts: 4
    Apprentice Seeker
    Thanks for that
    I did try another reset but still no joy