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If you search the forums you will find this is a known issue for many users with the recent updates, even though 1.7.64 was supposed to fix it. They are reportedly working on a fix, but no timeline has been communicated but in the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version to 1.3.255 it should fix it.
I can't see any watch linked to your email address which you used to login on the Community. I would advise you to update the watch with the latest software and remove the watch from the Bluetooth devices under settings on your smartphone and try to re-pair it again.
Comments
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088
I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Welcome to the Community!
I can't see any watch linked to your email address which you used to login on the Community. I would advise you to update the watch with the latest software and remove the watch from the Bluetooth devices under settings on your smartphone and try to re-pair it again.
See the User manual here: Sports Connect
Cheers, lampard