Spark 3 don't stop vibrating — TomTom Community

Spark 3 don't stop vibrating

eliandro oliveiraeliandro oliveira Posts: 2 [New Traveler]
My spark 3 dont stop vibrating, the battery dies, but when i put in charger its starts to vibrate again. i have the last update and i performed a factory reset too, but still vibrating. any idea?

Comments

  • tfarabaughtfarabaugh Posts: 16,179
    Superusers
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • attilapaksiattilapaksi Posts: 9 [Apprentice Seeker]
    Hello,
    Just yesterday my spark 3 started to do the same. First, when I shook the watch a bit left to right the vibration stopped, but after I recharged the device, it's in a continuous vibration loop. The display only shows the tomtom.com/reset screen, nothing else. And the watch does not respond to anything. I am a bit worried that the watch will overheat and catch fire, so I placed it outside... What was your solution eliandro oliveira? thx
  • tfarabaughtfarabaugh Posts: 16,179
    Superusers
    It is not going to catch fire. You need to do a factory reset and if that does not fix it, it is time for a new watch. TT does not repair them and it is out of warranty so you would be better off just getting a new watch, there are plenty of brands out there with better feature sets for less money these days (TT Sports went out of business over 2.5 years ago).
  • attilapaksiattilapaksi Posts: 9 [Apprentice Seeker]
    Thanks for the reply. I was hoping for a more constructive solution, but as you say, I have no other option... It's a pity though, that companies can build devices which last just a bit longer than their warranty period. The watch is just 3 years old this month... I feel, I am better off buying a simple old-school watch, and do my own calculations "on paper" :) I was not even a heavy user of the watch... Thx
Sign In or Register to comment.

Who's Online in this Category0