Premium Voices - why the diminishing number of choices?

Niall
Niall Posts: 11,115
Superuser
edited January 2019 in TomTom Services
@Lorna @lampard @VikramK

Why have so many premium voices (the ones users pay for) disappeared?
This is what was available 4 years ago
56a73553-272a-41af-8179-1e9496fcc60f.jpg
(taken from a topic I started 14/09/2014)


Only half of them are now available and there have been no new ones !!
Also all French and Dutch voices have disappeared.
What is the future?

Comments

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi Niall

    The offer of voices is based on the demand from customers. Depending on the year on year trends and stats we just have to adapt our offers based on customers demand.

    If a customer has already purchased a voice then it should be available on his account for download, if not they can contact customer service and get it reactivated.

    Voices are part of services and non-transferable but we try to be more lenient and give it away when asked for.

    Regards
    Vikram

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