Can't connect Bluetooth

helpmeplz
helpmeplz Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
it doesnt want to connect my touch to my phone(Iphone 6) so any other way i can connect my touch to my phone?

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    First make sure you have forgotten the watch in the phone's BT menu before pairing. You can also try to factory reset the watch and the app and reset the connection and see if that helps.

    The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.