MyDrive connect always show "not connected"

alanxu8321

MyDrive connect always show "not connected" even though the device is plugged on my laptop and switch on automatically. I has reset the device, update windows 10, but it still not work.

dhn

Anything here?:
http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US