Connecting TomTom GO 60S to Andoid MyDrive - impossible

RomarMro

I've got today a GO 60S from NewEgg - happy first 30min, extremely disappointed 2h later. I simply try to connect it to the MyDrive app - tried multiple Android devices from Android 4.2 t 6.0 - to no avail. The TomTom device scans for a couple of minutes and "no phone found". Same Android devices appear just fine when scanning for BlueTooth devices on a tablet.

A BlueTooth analyzer shows nothing from TomTom - probably is just scanning - unless for some reason its bluetooth receiver is broken.


The TomTom runs a slightly older navcore version 15 - I was told to update -but I've spent all day with MyDrive at 3% and 48h remaining while "Our servers are very busy, please retry" pops up every few minutes (Shame!!!) AND THERE IS NO AUTOMATIC RETRY - should I spend 48h just pressing "retry" every few minutes?

Extremely disappointed - please if anyone knows of a possible cause and solution for the GO 60S not discovering the MyDrive app on any Android device? Might the bluetooth be defective? Any way to test?

peterweb

I am seeing the same error message about the servers are very busy, but I see this in My Drive Connect software on my Windows 10 laptop.

I have been seeing this for over a month. I try connecting at different times of day to try to avoid any 'rush hours'. No change.

I have reinstalled the app on the laptop with no change.



I am signed into my TomTom Account, as I see my email at the top right of the app's window. I tried signing out and back in, but no change.

dhn

Support to help:

877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

clinnhapp

Same issue Go 60 wont connect to samsung s20 so frustrating any help any suggestion

clinnhapp

Has anybody been successful in connecting their Samsung S20 to the Go 60? I wish I knew this before purchasing the device, the traffic control is my main reason and thought I was upgrading!