Can't connect runner watch to iPhone 6 after latest update

Jesisa
Jesisa Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
[h3]Lol - didn't have any issues with the watch, just thought I would update the firmware. After installing latest patch to Version 1.7.64[/h3]Released on 6 March 2018, I cannot now connect the watch to the IPhone.

I start the pair new on the watch, and then the App on the phone. The watch is found, then the watch screen jumps back to the menu, if you select right, you can see the code to pair, but it jumps back to the menu, never giving you the chance to pair, while the phone continues to connect.

I have reset the watch back to factory settings, with latest software - still a problem. Help required.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Did you forget the device from the BT menu on the phone before trying to pair again?

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Jesisa
    Jesisa Registered Users Posts: 2
    Apprentice Traveler
    No, deleted the original pairing. But will re-check and try again.

    thanks for the suggestion.