No email login box on latest MyDrive Connect update so can't update my device

kinnaird69
kinnaird69 Registered Users Posts: 2
Apprentice Traveler
edited November 2018 in MyDrive Connect
just updated to the latest my drive connect on my mac OS X and there is no email address box so can't login

Comments

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @kinnaird69

    Did you try to download a new installation file and redo a clean installation?

    Warning, there are 2 different versions of MyDrive Connect for MAC depending on the version of your OS.

    Look at this FAQ ==> MAC procedure:
    http://uk.support.tomtom.com/app/answers/detail/a_id/12428

    Otherwise, contact support:
    :flag_gb: UK
    02079 490 134
    Monday to Friday: 09:00 to 17:30

    Regards.
  • kinnaird69
    kinnaird69 Registered Users Posts: 2
    Apprentice Traveler
    Hi did all that and was still the same but it is ok now as although the login screen was nearly full desktop size maximising the screen made the email box appear so all is fine. But a good one to remember for the future
    thanks for replying
    steve