No Live Traffic

Murrayjay
Murrayjay Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
Updated my device a couple of weeks ago via mydrive and promptly lost live traffic.
when the device is connected to mydrive it says live traffic activated, as soon as I disconnect from mydrive, live traffic says not connected, no GPRS.

Tried going back to Tom Tom Home but my device is not recognised.

Help please

Comments

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    Have you tried a Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......
    _________________________________

    Also try....
    On the device... Tap the 4Dot (.... Menu) --> Tomtom Services --> Check your Network status... Should be shown as connected....

    You may need to re-login to Live serivces

    ATB YFM