No Live Traffic

Murrayjay

Updated my device a couple of weeks ago via mydrive and promptly lost live traffic.
when the device is connected to mydrive it says live traffic activated, as soon as I disconnect from mydrive, live traffic says not connected, no GPRS.

Tried going back to Tom Tom Home but my device is not recognised.

Help please

YamFazMan

Hi
Have you tried a Drum roll restart on the device ????

https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
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Also try....
On the device... Tap the 4Dot (.... Menu) --> Tomtom Services --> Check your Network status... Should be shown as connected....

You may need to re-login to Live serivces

ATB YFM