No Live Traffic

Murrayjay Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
Updated my device a couple of weeks ago via mydrive and promptly lost live traffic.
when the device is connected to mydrive it says live traffic activated, as soon as I disconnect from mydrive, live traffic says not connected, no GPRS.

Tried going back to Tom Tom Home but my device is not recognised.

Help please


  • YamFazMan
    YamFazMan Posts: 20,832
    Have you tried a Drum roll restart on the device ????

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    Also try....
    On the device... Tap the 4Dot (.... Menu) --> Tomtom Services --> Check your Network status... Should be shown as connected....

    You may need to re-login to Live serivces