No Live Traffic

Murrayjay
Registered Users Posts: 1 
New Traveler

New Traveler
Updated my device a couple of weeks ago via mydrive and promptly lost live traffic.
when the device is connected to mydrive it says live traffic activated, as soon as I disconnect from mydrive, live traffic says not connected, no GPRS.
Tried going back to Tom Tom Home but my device is not recognised.
Help please
when the device is connected to mydrive it says live traffic activated, as soon as I disconnect from mydrive, live traffic says not connected, no GPRS.
Tried going back to Tom Tom Home but my device is not recognised.
Help please
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Comments
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Hi
Have you tried a Drum roll restart on the device ????
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
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Also try....
On the device... Tap the 4Dot (.... Menu) --> Tomtom Services --> Check your Network status... Should be shown as connected....
You may need to re-login to Live serivces
ATB YFM0