Spark 3 screen malfunction and inability to report through contact TomTom page

WE Schmidt
WE Schmidt Registered Users Posts: 6
Master Explorer
edited January 24 in TomTom Sports
Hi all.
My Spark3 recently began to display garbled screens (less than 1 year since purchase). I tried to email TomTom through the contact link (https://uk.support.tomtom.com/app/contact_incident/c/4557/p/4297/es/2/sno/HR), but have received no response or even an indication that my email went through. BTW I have stepped through the recommended shutdown and reset procedures to no avail. Is anyone else having trouble contacting support?

Thanks,

Bill

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Take a direct approach and call them. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.