Unanswered?

Niall
Niall Posts: 11,112
Superuser
edited January 2019 in Forum feedback
Why no announcement about the new selection of "Unanswered"
https://en.discussions.tomtom.com/ now has What else has changed?

Comments

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi Niall

    This feature was implemented 5 days ago. We believe it will make it easier for our active users to help others, so lets see if the number of unanswered questions goes down. :D

    There are features that our service provided inSided keep implementing every now and then and so it becomes difficult to announce each one separately.

    I will try to keep a track of this and see if I can keep you all posted! :D

    Thanks
    Vikram :)
  • Niall
    Niall Posts: 11,112
    Superuser
    @VikramK

    To reduce the number of "unanswered" requires the novice users, who have initialised a topic, to actually mark what the active users have given as an answer ;)
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Niall wrote:
    @VikramK



    To reduce the number of "unanswered" requires the novice users, who have initialised a topic, to actually mark what the active users have given as an answer ;)



    :D Yeah, that is very true..

    Depending on the situation, I do the following:

    If the topic contains replies and one of the replies most likely is the correct answer to the question (e.g. if I know that the provided troubleshooting usually solves the issue), then I usually go ahead and mark this reply as the solution.

    If the topic contains replies but the author never was active in that topic again, I usually would change the topic type from a question to a regular discussion topic. This way, potentially valuable tips for other users remain visible, but you prevent that these topics pollute our analytics and "unanswered questions" list.

    -Vikram :)
  • Niall
    Niall Posts: 11,112
    Superuser
    @VikramK

    More predominance should be given to this in that case https://en.discussions.tomtom.com/how-to-use-the-forum-35/how-to-use-likes-and-marked-solutions-289578 :)
  • John-Jay
    John-Jay Registered Users Posts: 746
    Revered Pioneer
    Niall wrote:
    @VikramK

    More predominance should be given to this in that case https://en.discussions.tomtom.com/how-to-use-the-forum-35/how-to-use-likes-and-marked-solutions-289578 :)

    That actually made me laugh!!

    When TomTom introduced this revised Forum Format/Software, I did point out that the WHOLE of that Section (how-to-use-the-forum) would need revising/updating!!

    Surprise, surprise, I did NOT get a TomTom response - nor have they bothered to revise/update it!!

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