Runner 2: In Runner Mode no more GPS distance info and no connection anymore to iPhone nor computer

JoshuaFonti Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
during my run today, there was no more distance info in RUN mode, in CYCLE it was still OK.
When I came back home, there is no more sync to me iPhone ... so nu upload of the data.
Last but not least, while connecting to my (Windows) PC, my Runner 2 is no more detected. So, also no RESET is possible.
Did someone had the same issue?
PS1: wile trying to enter via 'contact', my serial number is not available in Runner 2 ... only HO and no HN which is my case ... so, no possibility to ask TomTom :-(
PS2: as I will be running the Prague marathon quite soon, I would love to solve this issue ...


  • tfarabaugh
    tfarabaugh Posts: 16,935
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.