Tom Tom go not working- Loading app

Mal44
Mal44 Registered Users Posts: 1
New Traveler
Hello all
I have tomtom go for android on my Samsung s8. Had it around 2 years no problems and subscribe yearly.. I now can't access it as when I try to open app it just keeps spinning saying loading app.. Did anyone know why it won't load as it has alwsys worked fine in the past

Comments

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi Mal44

    Welcome to the community :)

    Could you try few recommended steps below:

    # Uninstall the app
    # Log out of the Playstore.
    # Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
    # Restart the phone
    # Open the Playstore log in and reinstall the app.
    # Once done please close all the apps which are running in the background reboot the phone again
    # Reopen the TomTom app and test

    Regards
    Vikram