Tom Tom go not working- Loading app

Mal44Mal44 Posts: 1 [New Traveler]
Hello all
I have tomtom go for android on my Samsung s8. Had it around 2 years no problems and subscribe yearly.. I now can't access it as when I try to open app it just keeps spinning saying loading app.. Did anyone know why it won't load as it has alwsys worked fine in the past

Comments

  • VikramKVikramK Posts: 6,242 [Moderator]
    Hi Mal44

    Welcome to the community :)

    Could you try few recommended steps below:

    # Uninstall the app
    # Log out of the Playstore.
    # Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
    # Restart the phone
    # Open the Playstore log in and reinstall the app.
    # Once done please close all the apps which are running in the background reboot the phone again
    # Reopen the TomTom app and test

    Regards
    Vikram
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