Bluetooth connectivity issue

NealsK

Ever since the last (2?) updates my bluetooth headphones (backbeat FIT) range has been drasticly lowered. While running the connection is really distorted or lost when my arm is pointing to the ground, when moving up again(front/back) connectivity music will play again for just a moment.

Things i have tried so far:

Test backbeat FIT with my phone: Music plays even when im on the second floor in my house without distortion. So my headphones is ok.

Wear my watch on both sides, problem is the same or even worse on times on my left arm.

Is there a fix or can i get a firmware rollback to a version used somewhere in juni last year? As i can remember it used to work just fine back then.

Thank you in advance,

Regards,

Niels.

tfarabaugh

You can request a rollback here but I am not sure if that will fix it (but it can't hurt either):

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

Willem777

I'm having the same problem! Really annoying!! Did this solution help with the bluetooth range problem?

I'm reading a lot of people having this problem... Just google tomtom watch bad bluetooth... I hope there is a sollution.... I read it's been a problem for already 2 years...

Regards,

Willem