Internal error message when trying to enter destination -GO 500

grammabev
grammabev Registered Users Posts: 1
New Traveler
edited October 2018 in Devices using MyDrive Connect
When I type the name of my desired destination or enter an address, I get a message "internal error". Is there a fix for this?

Comments

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi grammabev

    Welcome to the community :)

    Just do a soft reset and try to enter the destination again.

    Regards
    Vikram
  • g_sch
    g_sch Registered Users Posts: 4
    Apprentice Seeker
    I have same issue "Internal Search Error". Soft Reset doesn't work!!
    Any new idea?
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @g_sch

    Maybe a Factory Restore is the route.

    Make sure your device is fully charged then do a factory restore by going into Settings, System, Reset Device.

    This will delete all your Data ie Favourites, Poi files and Routes you have loaded as well as your settings.. When you restart it and go through the setup you will have to log the unit into your TT account. When you connect it to your phone for data or if you connect it to your PC and open My Drive it should reload all your Favourites etc you can see if you go onto the MyDrive webpage and log in.

    Hope that works.

    Doug
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