I can't register my TomTom Touch — TomTom Community

I can't register my TomTom Touch

LourivalLourival Posts: 1 [New Traveler]
edited January 2019 in TomTom Touch
After installing the app on the computer and clicking on "log in and register" I get redirected to my internet browser. When I try to log in on my browser I get the error "Unable to get property 'url' of undefined or null reference".

I already tried:
Using multiple browsers
Re-setting password

Comments

  • evelynalineevelynaline Posts: 1 [Apprentice Traveler]
    Hi Lourival, I am facing the same issue and tried many things with no success. Did you resolve that?
  • tfarabaughtfarabaugh Posts: 16,527
    Superusers
    Lourival wrote:
    After installing the app on the computer and clicking on "log in and register" I get redirected to my internet browser. When I try to log in on my browser I get the error "Unable to get property 'url' of undefined or null reference".

    I already tried:
    Using multiple browsers
    Re-setting password
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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