Live Services Update for GO LIVE 1005

BigJP
BigJP Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
Can anyone direct me to the TomTom website location to allow me to update the LIVE services subscription? The link I got sent via email from TomTom takes me to the website but when I try to buy the services it indicates it is incompatible with my device???
Thanks.

Comments

  • dhn
    dhn Posts: 33,382
     Superuser
    There is an ongoing issue with that site. Call support when open:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • BigJP
    BigJP Registered Users Posts: 4
    Apprentice Traveler
    Ok thanks - thought it was me as I have had LIVE Services on this device for a number of years and regularly updated it without any issues. Thought it was a bit strange when the email they sent took me to a renewal that was incompatible and I've not been able to find a direct customer service email address to contact them.