Wrong destination but address works on google maps — TomTom Community

Wrong destination but address works on google maps

Baggies 65Baggies 65 Posts: 4 [Neophyte Traveler]
edited January 2019 in Map quality
Hello I've tried entering an address of a place in Italy but on my Tom Tom it shows the wrong place quite a few miles away.
The address appears correctly on google maps on my laptop though.
It's in a pretty mountainous area and the roads are poor so I'm relying on the satnav for the last 30 miles really,the previous 1300 are quite easy.
My phone only works in the UK otherwise I'd use that.
Cheers for any help

Comments

  • Baggies 65Baggies 65 Posts: 4 [Neophyte Traveler]
    I've got the Tom Tom Via 135 Europe maps btw
  • NiallNiall Posts: 10,812
    Superuser
    @Baggies 65

    Where are you actually trying to get to? Others can then try on their device's
  • Baggies 65Baggies 65 Posts: 4 [Neophyte Traveler]
    Contrada Casabianca, 11
    64035 Castilenti
    Tom Tom doesn't recognise the address but google maps does.
  • NiallNiall Posts: 10,812
    Superuser
    @Baggies 65

    Have you tried entering "64035 Castilenti" then "Contrada Casabianca" then "11"

    I.E. drilling down to the actual place
  • [Gelöschter Benutzer][Gelöschter Benutzer] Posts: 5,321 [Supreme Trailblazer]
    No. 11 does not exist.

    b481a42c-bbf2-4b53-ab3b-fcab0536a33d.jpg
    c3b1faf8-2db8-46fa-864c-9c43ecd56837.jpg
  • Baggies 65Baggies 65 Posts: 4 [Neophyte Traveler]
    It does exist I was there last February
    Google maps shows it but Tom Tom puts that address miles away,that's what the problem is,it just won't recognise the correct position of the propertya8c5793f-3318-45e7-ac74-d4777ec5d7cf.png
  • [Gelöschter Benutzer][Gelöschter Benutzer] Posts: 5,321 [Supreme Trailblazer]
    From TomTom's no. 9 to Google's no. 11 it's 340 meters not miles away.

    dedbd368-4775-49f3-95d2-cef0df983b9d.jpg

    4e538cbe-5079-4c35-920d-527c88f77cbb.jpg
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