Battery on TomTom Multisport — TomTom Community

Battery on TomTom Multisport

luibreviluibrevi Posts: 1 [New Traveler]
edited January 2019 in Runner & Multi-Sport
Hello, I have a tomtom multisport and the load does not last more than 6 hours without doing sports activity. The battery charge lasts very little

Comments

  • tfarabaughtfarabaugh Posts: 16,650
    Superusers
    There were issues with premature battery drain in the last few updates, but I am not sure it impacted the MultiSport. It is more likely the age of the watch and the battery losing efficiency or a problem in the firmware. Start with a factory reset and if that does not help, call Support.

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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