Go Mobile App does not start

MihaiFassi
MihaiFassi Registered Users Posts: 1
New Traveler
Hello
the application when started stays on the initial loading screen what can I do to be able to start it correctly?

Comments

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi MihaiFassi

    Welcome to the community :)

    I would recommend that you try the troubleshooting steps mentioned below:

    # Uninstall the app
    # Log out of the Playstore.
    # Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
    # Restart the phone
    # Open the Playstore log in and reinstall the app

    Regards
    Vikram
  • John9
    John9 Registered Users Posts: 2
    Apprentice Traveler
    And if you have SD-card. Remove it before installing the app