Trucker 5000 Traffic update renew problem

ciypriyan28
Registered Users Posts: 8 
Apprentice Seeker

Apprentice Seeker
Hello,
I`ve been trying to renew my tomtom trucker 5000 with live traffic update but says that the device is incompatible. PLS help as I need it soon. Thank you
I`ve been trying to renew my tomtom trucker 5000 with live traffic update but says that the device is incompatible. PLS help as I need it soon. Thank you
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Comments
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Hello,
thank you for reply but still not working : Incompatible0 -
@ciypriyan28
Call support for help then:
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
@ciypriyan28
Are you sure that you are on the right page: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/real-time-traffic/europe-truck/
Because when I try the service shows a compatible:0 -
hello, yes I am on the right page. That’s whys is so weird and I started a topic here. The speed camera is working but the traffic not compatible. Thank you0
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Proof0
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Any news.. Still looking forward to update my satnav asap0
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@ciypriyan28
It seems to work in some random cases.
I have created a ticket for this and I will keep you posted here.
In the meanwhile, I have extended the services on your account for 2 weeks.
Sorry
Regards
Vikram0 -
Thank you for extensions. Just saw it in the morning, appreciate. Anyway i am looking forward for a fix. Cheers0
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Hello
It seems the problem is wider i thought it was only me but no.
I cant buy a new traffic servive for my tomtom. what to do about it?
i feel i m drivimg blind whithout it.
please can someone hep me?0 -
Maybe support can help you @soultrain63
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
@soultrain63
As an exception, I have extended the services on your account for two weeks. Hopefully, the issue with the webshop will be resolved by then..
Regards
Vikram0 -
well i do apprecciated the gesture,we will do hope so. Thank you so much0