Trucker 5000 Traffic update renew problem

ciypriyan28
ciypriyan28 Registered Users Posts: 8
Apprentice Seeker
edited December 2018 in TomTom Services
Hello,
I`ve been trying to renew my tomtom trucker 5000 with live traffic update but says that the device is incompatible. PLS help as I need it soon. Thank you

Comments

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    Hi ciypriyan28

    Welcome to the community :)

    Please see the topic here

    Regards
    Vikram
  • ciypriyan28
    ciypriyan28 Registered Users Posts: 8
    Apprentice Seeker
    Hello,
    thank you for reply but still not working : Incompatible
  • dhn
    dhn Posts: 33,374
    Superuser
    @ciypriyan28

    Call support for help then:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    @ciypriyan28

    Are you sure that you are on the right page: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/real-time-traffic/europe-truck/

    Because when I try the service shows a compatible:

    17eed6b7-b927-4228-9691-d7b70572e479.jpg
  • ciypriyan28
    ciypriyan28 Registered Users Posts: 8
    Apprentice Seeker
    hello, yes I am on the right page. That’s whys is so weird and I started a topic here. The speed camera is working but the traffic not compatible. Thank you
  • ciypriyan28
    ciypriyan28 Registered Users Posts: 8
    Apprentice Seeker
    Proofad437403-088a-45b2-993e-cc25a335cea5.png
  • ciypriyan28
    ciypriyan28 Registered Users Posts: 8
    Apprentice Seeker
    Any news.. Still looking forward to update my satnav asap
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    @ciypriyan28

    It seems to work in some random cases.

    I have created a ticket for this and I will keep you posted here.

    In the meanwhile, I have extended the services on your account for 2 weeks.

    Sorry :(

    Regards
    Vikram
  • ciypriyan28
    ciypriyan28 Registered Users Posts: 8
    Apprentice Seeker
    Thank you for extensions. Just saw it in the morning, appreciate. Anyway i am looking forward for a fix. Cheers
  • soultrain63
    soultrain63 Registered Users Posts: 2
    Apprentice Traveler
    Hello
    It seems the problem is wider i thought it was only me but no.
    I cant buy a new traffic servive for my tomtom. what to do about it?
    i feel i m drivimg blind whithout it.
    please can someone hep me?
  • dhn
    dhn Posts: 33,374
    Superuser
    Maybe support can help you @soultrain63

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    @soultrain63

    As an exception, I have extended the services on your account for two weeks. Hopefully, the issue with the webshop will be resolved by then..

    Regards
    Vikram
  • soultrain63
    soultrain63 Registered Users Posts: 2
    Apprentice Traveler
    well i do apprecciated the gesture,we will do hope so. Thank you so much

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