Trucker 5000 Traffic update renew problem

ciypriyan28

Hello,
I`ve been trying to renew my tomtom trucker 5000 with live traffic update but says that the device is incompatible. PLS help as I need it soon. Thank you

VikramK

Hi ciypriyan28

Welcome to the community

Please see the topic here

Regards
Vikram

ciypriyan28

Hello,
thank you for reply but still not working : Incompatible

dhn

@ciypriyan28

Call support for help then:

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

VikramK

@ciypriyan28

Are you sure that you are on the right page: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/real-time-traffic/europe-truck/

Because when I try the service shows a compatible:

ciypriyan28

hello, yes I am on the right page. That’s whys is so weird and I started a topic here. The speed camera is working but the traffic not compatible. Thank you

ciypriyan28

Proof

ciypriyan28

Any news.. Still looking forward to update my satnav asap

VikramK

@ciypriyan28

It seems to work in some random cases.

I have created a ticket for this and I will keep you posted here.

In the meanwhile, I have extended the services on your account for 2 weeks.

Sorry

Regards
Vikram

ciypriyan28

Thank you for extensions. Just saw it in the morning, appreciate. Anyway i am looking forward for a fix. Cheers

soultrain63

Hello
It seems the problem is wider i thought it was only me but no.
I cant buy a new traffic servive for my tomtom. what to do about it?
i feel i m drivimg blind whithout it.
please can someone hep me?

dhn

Maybe support can help you @soultrain63

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

VikramK

@soultrain63

As an exception, I have extended the services on your account for two weeks. Hopefully, the issue with the webshop will be resolved by then..

Regards
Vikram

soultrain63

well i do apprecciated the gesture,we will do hope so. Thank you so much