Activity will not sync — TomTom Community

Activity will not sync

chrisk3686chrisk3686 Posts: 1 [Apprentice Seeker]
edited January 2019 in Runner & Multi-Sport
I did a activity on the 27/3/18 and it is in my watch as recent activities but it will not sync to the app, i have tried by phone and laptop, other activities have synced after

Comments

  • tfarabaughtfarabaugh Posts: 16,519
    Superusers
    The watch history is just summary data, the details are deleted when you sync and it cannot be reloaded from the watch. if subsequent activities have successfully loaded it is gone. If you have the ttbin file you can force it to reload:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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