Purchase of Tom Tom Traffic Europe for Trucker 6000

Y7TUT
Y7TUT Registered Users Posts: 2
Apprentice Traveler
edited October 2018 in TomTom Services
I purchased Tom Tom Traffic Europe for my Trucker 6000 today with telephone help from support, as the site said it wasn't compatible for the trucker 6000 (which was originally brought with it on) but they talked my through the process by clicking on other device, I was told the purchase and payment had gone through and just needed to plug my device into the computer and load it through MyDrive!!!!
Not so easy!!
When accessing My Drive there is no evidence of the purchase and when checking on the order in TomTom.com it says its 'In progress'!!
What more can I do? Very, very frustrating:(

Comments

  • dhn
    dhn Posts: 33,388
     Superuser
    You mean MyDriveConnect, not MyDrive?
  • Y7TUT
    Y7TUT Registered Users Posts: 2
    Apprentice Traveler
    Yes MyDriveConnect
  • dhn
    dhn Posts: 33,388
     Superuser
    Well, I suppose if the map isn't showing under the 'content' tab in MyDriveConnect when the device is connected you'll need to call support again for further assistance:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.