GO 1005 & Live Updates

pw69
pw69 Registered Users Posts: 9
Master Traveler
edited January 2019 in TomTom Services
Hi, My Live services for my Go1005 stopped without warning. Then it came up on screen to get an emergency 14 days extra.

I've now followed the link to purchase the Live services, but it says my device is not compatible and stops me from purchasing the Live service?

Thanks
S/N STxxxxFxxxxx

Mod edit: Please do not post any personal information on a public forum!

Comments

  • Niall
    Niall Posts: 11,140
    Superuser
    @pw69

    Looks like the compatibility checker is broken, as ALL live devices are being rejected. :(
    I will let TT know
  • Lost_Soul
    Lost_Soul Registered Users Posts: 446
    Supreme Pioneer
    @Niall @pw69

    I do hope this is a temporary issue as I was going to buy the Live Services for a year for my Go 1005 (serial number starting ST) and it allowed me to put the item in my basket, then I decided to wait 2 weeks and yes now I am getting the same incompatible message.....................:thinking:
  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Hello all

    Just an update..

    The compatibility checker has now been fixed.

    Thank you for your patience..

    Regards
    Vikram

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