Yesterday my AT&T Galaxy S8 got a huge software update to 8.0.0 (Samsung Experience 9.0). Well since that happened my TomTom will not connect to the MyDrive app. I can pair the two devices just fine, but when I check the Network status under TomTom Services it says Connecting... And when I tap that and then my phone (which says paired) I get a screen that says, "Unable to Connect to TomTom My Drive Please check that MyDrive app is installed and running. Also check that mobile data and bluetooth are turned on and that your phone is discoverable." If reset the pairing multiple times, I've erased and reinstalled the MyDrive software on the phone. I've rebooted both devices, I've updated the Go50, and I've even factory reset the Go50. All my other bluetooth devices work fine since the software upgrade. I troubleshoot the $#$# out of things before I resort to message boards, so I'm 100% out of ideas on what to try next. Any help is appreciated (I'm going to try calling the phone number tomorrow to see where that leads me). Thanks.
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My Wife's iPhone works with the tom tom so I know the sat nav is working fine.
I posted a question on the forum however I haven't had any response.
Details below:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Something must go wrong between the update to Android 0. The phone now connects I will take it out later and double check the traffic works.Let me know how you get on.
Come on TomTom - please update us with recognition of the issue and a target fix date.