List of Support Videos (Drive)

RohitM

DRIVE

1. How to reset your navigation device 
2. How to find out more about your device 
3. Finding the serial number of your navigation device
4. Updating your navigation device using Wi-Fi®
5. How to remove an integrated mount
6. How to recover your device
7. What can I do if my Traffic services are not working?
8. How to rotate an integrated mount
9. Get data and hands-free calls using your Android phone
10. Get data and hands-free calls using your iPhone
11. How to change the language on your navigation device
12. Using Longitude and Latitude coordinates
13. How to reset the TomTom VIO
14. Switching maps on your navigation device
15. Using MapShare Reporter
16. How to connect the TomTom CURFER to your car
17. How to find out more about your device
18. What to do if your device displays No Maps Found
19. Managing community content for your navigation device
20. About TomTom MapShare
21. Getting a GPS signal on your navigation device
22. Where to find the memory card slot on your device
23. Checking the status of your TomTom services subscription
24. Customising your newer navigation device
25. "Oops, we are having trouble accessing TomTom services"

26. No Maps Available (Wi-Fi® devices) 
27. Installing your navigation device in your car

28. Setting up IFTTT for your navigation device

29. Using a trigger from your device with IFTTT

30. Setting an action for your device with IFTTT

31. About the GPS Week Number Rollover

RIDER

1. How to insert and remove a memory card (Rider 410/400/40)
2. How to plan a thrilling route with the Rider
3. How to set up Bluetooth Hands-free calling for the Rider 40, 400 or 410
4. How to connect your headset to the Rider
5. Importing routes for your RIDER from your computer using USB
6. Importing tracks and routes to your RIDER using Bluetooth™
7. Exporting tracks from your Rider using Bluetooth™ 
8. Exporting and importing routes for your RIDER using a memory card
9. How to record a track on your TomTom RIDER
10. Pairing a headset with both your smartphone and your RIDER
11. Installing the Rider Anti-theft solution
12. Making hands-free calls with your Rider 500/550

MyDrive Connect, MyDrive Web and apps

1. How to update your device using MyDrive Connect
2. How to import POIs, GPX files and Favourites in MyDrive
3. Device not connecting to your computer (MyDrive Connect)
4. Installing & updating maps with MyDrive Connect
5. Get data, hands-free calls and smartphone messages using your iPhone and MyDrive app
6. Get data, hands-free calls and smartphone messages using your Android phone and MyDrive App
7. Transferring favourites and POIs to your new device (MyDrive Connect)
8. Changing the settings in MyDrive Connect
9. Creating your own routes with MyDrive

10. Sharing your routes with friends and on TomTom Road Trips

11. Cross-border navigation in the GO Navigation app

12. Missing ferry connections in the GO Navigation app

TomTom HOME

1. How to install a full map using TomTom HOME
2. How to reinstall the software on your navigation device using TomTom HOME
3. How to install Map Zones using TomTom HOME (Europe Map)
4. How to reset a navigation device that connects to TomTom HOME 
5. How to install TomTom Home
6. How to change a Map Zone using TomTom HOME
7. How to install Map Zones using TomTom HOME (USA, Canada & Mexico map)
8. How to perform a factory reset on a device that connects to TomTom HOME
9. What to do if TomTom HOME doesn’t start automatically
10. What to do if your map is not offered in TomTom HOME
11. How to back up and restore your navigation device using TomTom HOME
12. Transferring favourites and POI's to your new device (TomTom Home)
13. How to uninstall TomTom HOME on Windows® and Mac OS®
14. Updating your Carminat TomTom

dhn

Is there some way to alphabetize the different items or sort them somehow? Right now, there seems to be no logic and a user needs to scroll through the entire list hoping to find the one he/she needs.

VikramK

@dhn

We have categorized this further, does it look okay?:thinking:

Let us know if you have some better ideas to make it more simple, and we will be happy to implement it...

Thanks
Vikram

dhn

@VikramK @RohitM

Better but how about alphabetizing by title of topic within each category?

RohitM

@dhn

Yes, alphabetizing is best option but most of the titles are starting with "How". Even if we alphabetize the list, impact will be minimal.


Regards
Rohit

dhn

OK, thanks anyway.

Lochfrass

@VikramK or @RohitM
The link in #25 is not embedded.
https://discussions.tomtom.com/en/discussion/1039644/oops-we-are-having-trouble-accessing-tomtom-services#latest

lampard

Thanks Lochfrass! Fixed it.

DougLap

Hi @VikramK or @lampard

The following kink will not work for me.

4 Installing & updating maps with MyDrive Connect

Doug

VikramK

Thanks Doug..

Fixed that one..

Regards
Vikram

YamFazMan

Hi @VikramK

5. How to remove an integrated mount
8. How to rotate an integrated mount

Both links point to 'How to remove an integrated mount'

8. How to rotate an integrated mount should point: Here....
ATB Len

VikramK

Thank you @YamFazMan

Added the correct video link.

Lochfrass

Many of the video links are now unusable. In the forum area they are displayed incorrectly and on Youtube they are apparently not available.


here some examples:
https://discussions.tomtom.com/en/discussion/1034283/get-data-hands-free-calls-and-smartphone-messages-using-your-iphone-and-mydrive-app/p1?new=1

https://discussions.tomtom.com/en/discussion/1034281/what-can-i-do-if-my-traffic-services-are-not-working/p1?new=1

https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1
https://discussions.tomtom.com/en/discussion/1034255/finding-the-serial-number-of-your-navigation-device/p1?new=1

and much more.

VikramK

Thanks @Lochfrass

I have fixed the videos on the links you mentioned. I will book some time in my schedule to review the rest of them.

Regards
Vikram.

VikramK

@Lochfrass

I have fixed the broken videos on all the links listed in the first post.

If you find anything broken let us know, and we will look into it.

Thanks, Vikram