Via 135 - Not being recognised and No Maps Found

I had this problem some months back and the advisor told me how to delete files deep in my computer and then it reset and I could download the update as normal.

I tried to update again today as moved to a new area and got exactly the same problem. No maps found and not recognised by laptop, I have deleted and reinstalled tomtom several times, deleted cache, switched off anti-virus, deleted temporary files and still cant move forward. Really need to get a download working tonight as have to do school run in the morning on strange roads.

I have tried all previous answers but cant find anything to sort this out - where are all the files stored and how can I fix this tonight??? Please help
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