GO 820 LIVE- Screen goes grey and device shuts down

Whiskyman

i have an 820 GO live. was working perfectly, until i did an update. now when i turn it on, it starts up fine BUT after about 10/20 seconds the screen goes grey. it stays that way for about 30secs/1minute then it shuts itself down, about 10 seconds later it comes back on and starts the whole procedure again. it keeps repeating this over and over again. HELP. I have tried using a different computer to try the update again but to no avail.

dhn

Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

Whiskyman

Thanks. Just tried that. Unfortunately, no change.

dhn

Maybe this????

https://uk.support.tomtom.com/app/answers/detail/a_id/1898

Whiskyman

Thanks for all your replies. Turns out all it needed was a partial factory reset. Alls well that ends well.