GO 520 cannot get past the "I agree" screen

suka47

GO 520 purchase a few years ago. Haven't used it for a year, Switched it on and cannot get past the "I agree" screen. Tried a re-set to no avail. Very grateful if anyone could help.
Thanks

dhn

Is this the new Go 520 model with WiFi?

suka47

No, it is several years old

dhn

When you use the reset button, are you sure the implement inserted into the hole is doing so properly?

suka47

Yes, paper clip all the way.
When I re-set the drums comes on and the screen shows "writing route instructions". I then get the "I agree" (legal notice) screen that I cannot get past.

suka47

If I then put it on the charging stand the screen changes to "Do you want to connect to Computer". Screen frozen again, cannot say YES or NO.

dhn

Can you connect to Home and run the emulator ('Operate my Device')?

suka47

I have just installed the CD but no connection is shown with the device.
I have just heard "turn around", spooky!

dhn

Clearly, something is screwed up whereby a route is currently on the device but it appears you can't get at it.

Perhaps just leave the device on until the battery is completely dead. Then charge the device for 2-3 hours (device can be off) connected to the computer.

Then reset the device and see if it opens properly.

suka47

I will try that, thanks

suka47

No luck, just the same. Thanks for trying.

dhn

I know the device has a dedicated reset hole so I don't know whether the method for resetting later models will work on that model but ........

Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

suka47

Hold down for 20 secs, no drum sound, it just goes off.

dhn

Last shot..........hold the button for 40-45 seconds.

suka47

No success. Destined for the bin me thinks!