GO 520 cannot get past the "I agree" screen

suka47
suka47 Registered Users Posts: 9
Legendary Explorer
edited January 2019 in Devices using TomTom HOME
GO 520 purchase a few years ago. Haven't used it for a year, Switched it on and cannot get past the "I agree" screen. Tried a re-set to no avail. Very grateful if anyone could help.
Thanks

Comments

  • dhn
    dhn Posts: 33,389
     Superuser
    Is this the new Go 520 model with WiFi?
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    No, it is several years old
  • dhn
    dhn Posts: 33,389
     Superuser
    When you use the reset button, are you sure the implement inserted into the hole is doing so properly?
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    Yes, paper clip all the way.
    When I re-set the drums comes on and the screen shows "writing route instructions". I then get the "I agree" (legal notice) screen that I cannot get past.
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    If I then put it on the charging stand the screen changes to "Do you want to connect to Computer". Screen frozen again, cannot say YES or NO.
  • dhn
    dhn Posts: 33,389
     Superuser
    Can you connect to Home and run the emulator ('Operate my Device')?
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    I have just installed the CD but no connection is shown with the device.
    I have just heard "turn around", spooky!
  • dhn
    dhn Posts: 33,389
     Superuser
    Clearly, something is screwed up whereby a route is currently on the device but it appears you can't get at it.

    Perhaps just leave the device on until the battery is completely dead. Then charge the device for 2-3 hours (device can be off) connected to the computer.

    Then reset the device and see if it opens properly.
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    I will try that, thanks
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    No luck, just the same. Thanks for trying.
  • dhn
    dhn Posts: 33,389
     Superuser
    I know the device has a dedicated reset hole so I don't know whether the method for resetting later models will work on that model but ........

    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    Hold down for 20 secs, no drum sound, it just goes off.
  • dhn
    dhn Posts: 33,389
     Superuser
    Last shot..........hold the button for 40-45 seconds.
  • suka47
    suka47 Registered Users Posts: 9
    Legendary Explorer
    No success. Destined for the bin me thinks!